Terms Of Service

Terms of Service: Cutting Edge Irrigation & Lawns, LLC

Estimates and Project Pricing

1.1 Market Volatility: Due to current market volatility, all quoted pricing is subject to change without notice.

1.2 Estimate Validity: All estimates and proposals are valid for exactly 36 hours from the time of issuance.

1.3 Price Guarantees: For accepted projects, pricing is not guaranteed until the required 50% deposit has been collected by the Company.

Payment and AutoPay

2.1 AutoPay Requirement: All maintenance and service clients are required to use AutoPay. A valid credit card must be kept on file.

2.2 Processing: Charges will be automatically processed on the same business day or the following business day for all services rendered.

2.3 Payment Methods: To ensure secure and timely payments, we only accept credit cards. Checks or ACH payments may be accepted on a case-by-case basis.

2.4 Processing Fees: For any project over $1,000, a 3.9% credit card processing fee will be added to the total.

2.5 Unpaid Balances: If a credit card declines, service will be paused immediately until payment is made. Accounts with unpaid balances for 45 days will be sent to collections.

Late Fee Schedule

Late fees are applied based on the duration of the overdue payment:

Payment Status	Late Fee Percentage
1-2 Weeks late	3.5%
2-4 Weeks late	5%
30 or More Days late	7.5%
45 Days	Property Lien’s

Example:
If a payment is 3 weeks late, a late fee of 5% will be applied to the outstanding amount.

If a credit card declines, service will be paused until payment is made. For any project over $1,000, a 3.9% credit card processing fee will be added. Accounts with unpaid balances for 45 days will be sent to collections.

Service Cancellation

3.1 Maintenance Cancellation: You may cancel service at any time. Notice must be submitted via email to office@ceirrigation.com or through the client portal at least 48 hours before your next scheduled service. Failure to notify within this period will result in charges for that service visit.

3.2 Confirmation: A confirmation email will be sent to verify your cancellation. If you do not receive this email, please contact us to avoid unauthorized charges.

3.3 Installation Cancellation Fees (Landscape & Irrigation):

• After Scheduling: 15% cancellation fee + $50.00 admin fee + credit card fees.
• 7–13 Days Prior to Start: 50% cancellation fee + $50.00 admin fee + credit card fees.
• 1–6 Days Prior to Start: Payments are non-refundable.

Proposal Acceptance & Deposits

4.1 Standard Deposit: For all proposals $7,000.00 or over, we require a 50% deposit to secure your schedule date.

4.2 Final Payment: The remaining 50% balance is due immediately upon completion of the project.

4.3 Automatic Renewal: Acceptance of recurring services constitutes an agreement for automatic renewal at the end of the service cycle.

Customer Responsibilities

To ensure our crew can perform safely and efficiently, the client must ensure the following prior to the arrival of our team:

• Pet Waste: All pet feces must be removed from the landscape and service areas.
• Access: All gates must be unlocked and all pets must be secured indoors.
• Obstructions: The yard must be clear of toys, furniture, and hoses.
• Property Damage Disclaimer (Projectiles): The Company makes every effort to operate equipment safely; however, we are not responsible for broken glass (windows, doors, or vehicles) or property damage resulting from stones, wood chips, or other unforeseen objects hidden in the lawn that may be discharged by mower blades or line trimmers.
• Utility Access: For irrigation startups/repairs, the client must ensure the main water supply and power to the controller are active.
• Notifications: Notify the office of any changes (new sod, plants, or other contractors on site).

Note: If our crew cannot access the yard or perform service due to the issues above (including pet waste), the service will be skipped without a refund or price adjustment.

Project Disclaimers & Site Conditions

5.1 Underground Obstacles: Pricing for trenching and excavation assumes standard soil conditions. If underground rock, concrete, or heavy debris is encountered requiring specialized equipment or extra labor, the client will be billed for the additional costs.

5.2 811 Disclaimer: Any items broken during trenching/excavation that were not marked by 811 (septic, drainage, existing sprinklers, etc.) can be repaired at the owner’s request for $180.00 per hour plus materials.

5.3 Builder Prerequisites: For new construction, the property must be at final grade with permanent power/water, completed concrete, and marked flower beds before irrigation work begins. Failure to meet these conditions results in delays or extra costs.

5.4 Marketing Rights: The Company reserves the right to take photos/video of work performed for marketing purposes. Sensitive data (house numbers) will be obscured.

Assumption of care

6.1 By engaging Cutting Edge Irrigation & Lawns, LLC for landscape services, the client acknowledges and agrees to the following:

6.2 Client Responsibility: The client assumes responsibility for the care, upkeep, and maintenance of all landscape installations (including but not limited to plants, trees, shrubs, turf, and hardscape) upon the completion of services, unless a separate maintenance agreement is executed between the client and Cutting Edge Irrigation & Lawns, LLC.

6.3 Environmental Factors: The client understands that environmental factors such as weather, pests, or disease may affect the long-term health of the landscape. Cutting Edge Irrigation & Lawns, LLC cannot be held liable for any damages or loss resulting from these uncontrollable factors.

6.4 Ongoing Maintenance: Unless otherwise specified in a written agreement, ongoing maintenance such as watering, fertilization, pruning, and pest control are the sole responsibility of the client. Cutting Edge Irrigation & Lawns, LLC offers separate maintenance services that may be contracted upon request.

6.5 Risk of Loss: Once the project is complete and final payment has been made, all risk of loss or damage to the landscape elements is transferred to the client. Cutting Edge Irrigation & Lawns, LLC disclaims any responsibility for damage or loss that occurs after this transfer unless it is directly caused by the negligence of Cutting Edge Irrigation & Lawns, LLC.

6.6 Third-Party Products and Materials: Any third-party products or materials recommended or used in the course of the landscaping project are subject to the manufacturer’s warranty. Cutting Edge Irrigation & Lawns, LLC is not responsible for the performance or longevity of third-party products.

6.7 By proceeding with landscape services, the client agrees to these terms and acknowledges that landscape care and maintenance are crucial to the long-term success of the project.

Special Order & Procurement Clause

7.1 Procurement Process

All items provided by the Company are “Special Order” items. The Company does not maintain a standing inventory. Procurement of goods only commences once the following “Procurement Milestone” has been met:

• Final selection of materials/products has been confirmed in writing.

• The project Estimate and Construction Contract have been executed by all parties.

• The required deposit has cleared the Company’s bank account.

7.2 Finality of Selections

Once the Procurement Milestone is reached, all selections are considered final. Because items are sourced specifically for your project, the Company cannot cancel, return, or exchange items with the supplier.

• Change Orders: Any request to change a selection after the Procurement Milestone will be treated as a “Change Order.” This may result in additional administrative fees, restocking fees (if the supplier allows a return), and delays to the project timeline.

• Client Responsibility: The Client is responsible for verifying that all selections (colors, dimensions, finishes, and quantities) are correct within the signed Estimate prior to payment.

7.3 Non-Refundability

Deposits applied toward Special Order products are non-refundable. In the event of contract termination by the Client, the Client remains liable for the full cost of any Special Order items already procured or in transit, including shipping and handling fees.

7.4 Availability and Substitutions

Sourcing is subject to supplier availability. If a selected item becomes discontinued or backordered beyond the project’s viable timeline:

• The Company will notify the Client as soon as reasonably possible.

• The Client will be required to select a comparable substitute.

• The Company is not liable for project delays caused by supplier stock-outs or logistics failures.

7.5 Inspection and Claims

Upon delivery to the project site or Company warehouse, items will be inspected for damage. If an item is received in a damaged or defective state, the Company will manage the claim with the supplier. The Client acknowledges that replacement lead times are dictated by the supplier and may impact the overall construction schedule.

Warranty Work Disclaimer

Cutting Edge Irrigation & Lawns, LLC provides a one-year workmanship warranty covering issues directly related to installation services performed by our company. Under this warranty, repairs or corrections to workmanship defects identified within one year from the original date of installation will be performed at no additional cost to the customer.

Warranty coverage explicitly excludes any repairs or replacements of third-party products or materials. All product-related issues are solely subject to the original manufacturer’s warranty policies, terms, and conditions. Cutting Edge Irrigation & Lawns, LLC shall not be held responsible for product defects, malfunctions, or failures. Customers should contact the manufacturer directly regarding product warranty claims.

Any labor or services provided by Cutting Edge Irrigation & Lawns, LLC related to the replacement or repair of manufacturer products—regardless of warranty status—will be billed at our standard labor rates.

Upon expiration of the initial one-year workmanship warranty period, all additional repair, maintenance, or corrective services provided by Cutting Edge Irrigation & Lawns, LLC will be considered billable services and charged accordingly.

Force Majeure:

Contractor will have no liability to Owner, nor will Owner have any right to terminate this Contract or assert a claim of offset against any sums owed to Contractor hereunder, because of Contractor’s failure to perform any of its obligations in the Contract if the failure is due in part or in full to reasons beyond Contractor’s reasonable control, including without limitation, strikes, or other labor difficulties, inability to obtain necessary governmental permits and approvals, war, riot, mandatory or prohibitive injunction issued in connection with the civil insurrection, accidents, acts of God, and governmental preemption in connection with a national emergency (collectively referred to as “Force Majeure”). If Contractor fails to perform its obligations because of any reasons beyond Contractor’s reasonable control (including those enumerated above), the period for Contractor’s performance will be extended day for day for the duration of the cause of Contractor’s failure.

811 Disclaimer

Any items broken during trenching and excavation that are not marked by 811 (septic, drainage, existing sprinklers, etc.) can be repaired at the owner’s request for an hourly charge of $180.00 per hour plus materials.

Checklist:

• All gates unlocked.
• All pets indoors.
• Yard clear of toys, furniture, and hoses.
• Inclement Weather Policy
• We try to maintain our schedule even during rainy conditions. If weather makes it impossible to mow your lawn, we will notify you via SMS or email, and your service will be rescheduled for the next available day. In cases where we must skip two consecutive days due to weather, we will resume service based on the earliest available slot.

Additional Services & Fees

Additional services such as excessive trimming, leaf clean-up, or heavy-duty weed removal will be billed separately at $90 per hour, per worker. A minimum charge of $135.00 applies.

To help you better understand when these additional charges may apply, here are some common scenarios:

• Pause in service: After a significant pause in service, extra charges may apply if overgrowth or excessive debris requires extra time to manage.
• Overgrown lawns: If grass or weeds are over 4 inches tall, extra charges may be added for bringing the property back to standard conditions.
• Trimming and clean-up: Excessive trimming (beyond 15 minutes) or leaf removal that requires additional crew time will incur extra charges.

Re-Routing

Our service routes are reviewed annually for efficiency. If your service day needs to be moved to a different day of the week, you will be notified immediately. We cannot guarantee service on a specific day, but we will make every effort to maintain a consistent schedule.

Auto-Renewal Clause

Term and Automatic Renewal:
This Agreement shall commence on the Effective Date and remain in effect for an initial term of 12 Months (the “Initial Term”). Upon expiration of the Initial Term, this Agreement shall automatically renew for successive terms of 12 Months (each a “Renewal Term”) unless either party provides written notice of its intent not to renew at least 30 days prior to the end of the Initial Term or any Renewal Term.

Opt-In Consent:
By agreeing to this clause, the Client explicitly consents to the automatic renewal of this Agreement under the same terms and conditions, subject to any modifications as may be agreed in writing between the parties. The Client acknowledges and agrees that failure to provide notice of non-renewal constitutes consent to renewal.

Notification of Renewal:
The Company will provide written notification of the upcoming renewal, including any changes to pricing, terms, or conditions, no less than 30 days before the renewal date. This notification will serve as a reminder of the Client’s right to opt out of renewal.

Cancellation and Opt-Out:
Either party may cancel the Agreement at the conclusion of the Initial Term or any subsequent Renewal Term by providing written notice as specified in this Agreement. Cancellation requests submitted after the renewal date will be subject to the terms of the current Renewal Term.

Changes to Terms:
The Company reserves the right to update the terms of this Agreement for Renewal Terms. Any changes will be communicated to the Client in writing at least 30 days prior to the renewal date, and the Client may choose to opt out of renewal if the updated terms are not acceptable.

Acknowledgment of Responsibility:
The Client understands and agrees that it is their responsibility to track renewal dates and notify the Company of any decision not to renew. Failure to provide timely notice will result in the automatic renewal of this Agreement.

Promotion Agreement

Promotional Eligibility & Payment

• Annual Pre-Payment Requirement: All promotional discounts—including the “First Application FREE!” and the “$39.99 starting price”—are strictly contingent upon a full-year service commitment. Payment for the entire annual program must be paid in full prior to the first scheduled service.

• Large Property Discount: For new residential customers whose lawns are measured at 10,001 square feet or greater, the “First Application FREE” offer does not apply. Instead, these clients will receive a 50% discount on their first application, provided they enroll in and pay for the annual program in full.

• Limited Offer: This promotion is limited to the first 20 customers who mention the offer at the time of enrollment and fulfill the annual pre-payment requirement.

Pricing & Measurement

• Base Pricing: The “$39.99 per treatment” rate is the starting price for lawns up to 5,000 sq. ft.

• Verification: Cutting Edge Turf Management reserves the right to verify lawn size via satellite or on-site measurement. If the lawn exceeds 10,000 sq. ft., the “First Application FREE” offer is voided, and standard rates will apply to the entire program.

Ultimate Spring Upgrade

1. The “Free Smart Controller” Offer

• Eligibility: To qualify for a free Smart Controller upgrade, the Client must sign a new agreement for the Annual Irrigation Management Plan.

• Commitment Period: This offer requires a 12-month minimum commitment. If the Irrigation Management Plan is canceled by the Client prior to the 12-month anniversary, the Client will be invoiced for the full retail value of the Smart Controller, the annual plan, plus standard installation labor.

• Standard Installation: “Free Upgrade” includes the controller unit and standard installation. Any necessary repairs to existing wiring, valves, or WiFi signal boosters required to make the system operational are not included and will be billed at our standard hourly rate.

2. Early Booking Bonus ($10.00 Off)

• Deadline: To receive the $10.00 discount, the Spring Service or Start-Up must be officially booked and scheduled on our calendar by March 31, 2026.

• Applicability: This discount applies specifically to the service call fee for a Spring Start-Up or individual inspection and cannot be combined with other ongoing discounts or “bundled” contract pricing.

3. Irrigation Management Plan Details

• Service Volume: Our standard Management Plan consists of 4 quarterly inspections per year.

• Included Services: Inspections cover system priming, zone testing, and head adjustments. The cost of replacement parts (heads, nozzles, valves) and the labor to install those parts are billed separately unless otherwise specified in your specific plan tier.

4. WiFi & Connectivity Requirements

• Client Responsibility: For “Smart” features to function (smartphone control and weather-sensing), the Client must provide a stable, 2.4GHz WiFi signal at the controller’s location.

• Connectivity Issues: Our team is not responsible for ongoing connectivity issues caused by changes to WiFi passwords, router upgrades, or local internet outages. A service call fee may apply for troubleshooting connectivity issues after the initial setup.

Cancellation & No-Refund Policy

• Non-Refundable Payments: Because the annual program is deeply discounted based on a full-year volume commitment, all annual pre-payments are final and non-refundable.

• Service Termination: Should the customer choose to terminate services before the end of the annual cycle, no prorated refunds or credits will be issued for the remaining treatments.

“Stay Green” Guarantee

• Seasonal Limitation: The “Stay Green Guarantee” is valid only during the active growing season (typically March through October, weather permitting).

• Customer Obligations: For the guarantee to remain in effect, the customer must follow all professional advice provided by our technicians regarding:

  • Irrigation: Maintaining specific watering schedules and volumes as requested.

  • Mowing: Maintaining the lawn at the recommended height for the grass type and season.

• Service Calls: If these conditions are met and the lawn is not performing to standards, we will provide free service calls to address the issue. Failure to follow watering or mowing advice voids the guarantee and any subsequent free service calls.

Scope of Service

• Standard programs include fertilization, weed control, and crabgrass control. Specialty treatments for Grubs, Disease, or Sandburs are premium add-ons and are not included in the base promotional rate unless explicitly itemized in your service agreement.

Service Schedule & Commitment

1. Bi-Weekly Frequency

Service is performed on a bi-weekly basis (every two weeks) on a set service day. This schedule consists of exactly 26 service visits per calendar year. By enrolling, the Client agrees to fulfill the entire 26-week commitment. Payment for the full season is required, and services cannot be canceled or skipped mid-season without a buyout fee.

2. Weather & Unforeseen Delays

We strive to maintain your set service day; however, weather conditions (heavy rain, extreme heat, or saturated soil) and other unforeseen circumstances may occasionally prevent us from performing a scheduled service.

• Rescheduling: If a visit is missed due to weather, we will attempt to make up the service as soon as conditions allow.

• The “Clean-Up” Fee: If a service visit is missed due to weather or factors beyond our control, the grass will naturally be longer and more difficult to manage during the next visit. Consequently, a one-time Clean-Up Fee will be applied to the following service to cover the additional time, labor, and equipment wear required to bring the turf back to standard height.

3. Fulfillment of Contract

All 26 scheduled visits must be paid in full. If a service is missed due to a holiday or weather and cannot be made up within that specific week, the balance for that service remains due, and the additional labor will be accounted for in the subsequent visit’s clean-up surcharge.

1. Annual Service Volume

Whether you are on a Weekly or Bi-Weekly schedule, our annual maintenance plan consists of 42 scheduled visits per calendar year.

• Full Commitment: By enrolling, the Client agrees to fulfill and pay for all 42 service weeks in full.

• Seasonal Billing: These 42 visits are distributed throughout the year to ensure your property remains professional and well-maintained in every season.

2. Year-Round – Weekly Schedule

• Frequency: Service is performed every week on the same designated service day.

• Missed Service & Clean-Up Fee: We understand that weather or unforeseen circumstances happen. For Weekly clients, a Clean-Up Fee will only be applied if service is missed for more than one week in a row.

  • Example: If we miss one week but mow the next, there is no extra charge. If we are unable to service the property for two consecutive weeks, the “Clean-Up Fee” will be applied to the following visit to cover the excessive growth and additional labor required.

3. Unforeseen Circumstances & Weather

While we strive for 100% consistency, safety is our priority. In the event of extreme weather (heavy rain, saturated soil, or lightning) or other circumstances beyond our control, we will reschedule for the next available window. Please note that all 42 visits remain billable as the labor required to restore the lawn after a delay effectively offsets the missed visit.

Cutting Edge Irrigation & Lawns, LLC

18690 US HWY 69 N Lindale, TX 75771

Service Team: office@ceirrigation.com

Accounting Team: accounting@ceirrigation.com

Phone: 903-570-4331

www.ceirrigation.com